Frequently Asked Questions

Question 1

How long does shipping take?

Accepted Answer

Standard shipping typically takes 5-7 business days within the US. Express shipping options are available at checkout for faster delivery (2-3 business days). International orders may take 10-21 business days depending on the destination.

Question 2

How can I track my order?

Accepted Answer

Once your order ships, you will receive an email with a tracking number and link. You can also track your order by logging into your account and viewing your order history.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. International customers may be responsible for customs duties and taxes.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

Orders can be modified or canceled within 1 hour of placement. After that, production begins and changes may not be possible. Please contact our support team immediately if you need to make changes.

Question 5

What happens if my package is lost or damaged?

Accepted Answer

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund.

Question 6

How do I create a custom design?

Accepted Answer

Use our online design tool to upload your artwork, add text, choose colors, and preview your design on various products. You can also start with one of our templates and customize it to your liking.

Question 7

What file formats do you accept for uploads?

Accepted Answer

We accept PNG, JPG, JPEG, SVG, and PDF files. For best results, use high-resolution images (at least 300 DPI) with transparent backgrounds (PNG or SVG recommended).

Question 8

Can I use copyrighted images or logos?

Accepted Answer

You must have the rights to use any images, logos, or designs you upload. We do not allow copyrighted material, trademarked logos, or content that infringes on intellectual property rights.

Question 9

What is the maximum print size?

Accepted Answer

Print sizes vary by product type. For standard t-shirts, the maximum print area is approximately 12" x 14" for front prints. Specific dimensions are shown in the design tool for each product.

Question 10

Can I save my designs for later?

Accepted Answer

Yes, create a free account to save your designs. You can access them anytime, make edits, and order when ready. Saved designs are stored in your account dashboard.

Question 11

What is your return policy?

Accepted Answer

All sales are final. Because every product is custom-made and printed on demand, we do not accept returns or exchanges. Refunds or replacements are only available for items that arrive defective or damaged.

Question 12

What if my item is defective or damaged?

Accepted Answer

If you receive a defective or damaged item, contact our support team within 7 days of delivery with your order number and photos of the issue. We will reprint and ship a replacement at no cost, or issue a full refund.

Question 13

How long does it take to receive a refund?

Accepted Answer

For approved claims (defective or damaged items), refunds are processed within 5-10 business days. The refund will be credited to your original payment method. Bank processing times may vary.

Question 14

Can I return an item if I ordered the wrong size?

Accepted Answer

Unfortunately, we cannot accept returns for incorrect size selection. Please review our size guide carefully before placing your order to ensure the best fit.

Question 15

Do you offer exchanges?

Accepted Answer

We do not offer exchanges. Each item is custom-printed and cannot be restocked or resold. If your item arrives defective, we will send a replacement.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and encrypted.

Question 17

Is my payment information secure?

Accepted Answer

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. All payments are processed through secure, PCI-compliant payment providers.

Question 18

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating a free account allows you to track orders, save designs, access order history, and receive exclusive offers.

Question 19

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your email address. You will receive a link to reset your password. If you do not receive the email, check your spam folder or contact support.

Question 20

Can I delete my account?

Accepted Answer

Yes, you can request account deletion by contacting our support team. Please note that this will permanently delete your saved designs and order history. We will process your request within 30 days.

Orders & Shipping

Custom Designs

Returns & Refunds

Account & Payment

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